Articles and books that we think are worth the time….

"The Power Of the Obvious" - by Aldo Papone, American Express
Terrific, thoughtful philosophies and experiences from years in the trenches. An easy and informative read.

The Feiner Points of Leadership: The 50 Basic Laws that will Make People Want to Perform Better for You . – Michael Feiner. This one has been recommended to us more than once!

Society for Organizational Learning - this group is doing innovative things around learning! Their purpose is to “discover (research), integrate (capacity development), and implement (practice) theories and practices of organizational learning." Read about them at

"Change Management - Achieving Results" CLO Magazine, August 2004.
A word or two to the wise change agent regarding culture and values and their role in producing meaningful change.

"High Performance Sales Organizations - Creating Competitive Advantage in the Global Marketplace" A classic sales reference!

"Clued In : How to Create Customer Experiences so They Will Come Back Again and Again." by Lewis Carbone. Fascinating stuff on engineering customer experiences.

"Creating Significant Learning Experiences" - urges a shift from a content-centered approach to a learning-centered approach that asks "What kinds of learning will be significant for students?" – L. Dee Fink

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